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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of TeiYing Shi

TeiYing Shi

January 26, 2026

5  out of  5
rating by TeiYing Shi
"Nice people . Working hard for client to lower insurance premiums."
We responded:
"Thank you, TeiYing. We’re glad you found our team helpful and committed to looking out for your insurance needs. We appreciate your trust in our office."
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Beth Stiteler

January 26, 2026

5  out of  5
rating by Beth Stiteler
"Shannon was very helpful with getting my new insurance set up."
We responded:
"Thank you for the kind review, Beth. We’re glad Shannon could help make getting your new insurance set up easy and straightforward. We appreciate you choosing our office."
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Kaylee Memmott

January 23, 2026

5  out of  5
rating by Kaylee Memmott
"Shannon is wonderful and super helpful!"
We responded:
"Kaylee, we really appreciate your review. Shannon will be thrilled to know you found her so helpful. Thank you for choosing our office for your insurance needs."
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Laddi Singh

January 16, 2026

5  out of  5
rating by Laddi Singh
"Joy is an excellent insurance agent—professional, knowledgeable, and very responsive. She made the process easy to understand and truly cares about her clients. I highly recommend working with her."
We responded:
"Thanks for the great feedback, Laddi. We’re happy to hear Joy provided clear guidance and attentive service throughout the process."
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Chris Howell

December 29, 2025

5  out of  5
rating by Chris Howell
"Joy is an absolute delight to work with. Not only because she has saved us money on our insurance, but when we contact her with questions or changes she doesn’t act like we are an inconvenience. This goes a long ways now-a-days. Might I also mention that they didn’t only save us money on our insurance but they also provided us with more coverage for less money."
We responded:
"Thank you, Chris. Joy truly cares about making insurance easy and stress free, and we’re so glad that showed. We appreciate you trusting our team."
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Felix R Ramos

December 17, 2025

5  out of  5
rating by Felix R Ramos
"Excellent communication & customer service. Very happy with their help in finding the right insurance for me. Highly recommend"
We responded:
"Felix, we’re really glad to hear that. Helping you find coverage that actually fits your needs is always the goal. Thanks for trusting our team."
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Randy Wells

December 15, 2025

5  out of  5
rating by Randy Wells
"The experience was great. Shannon was wonderful. She answered all the questions I had and went above and beyond."
We responded:
"We appreciate the kind words, Randy. Shannon will love seeing this, and we’re thankful you trusted our team to help with your insurance needs."
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Linda Schumacher

November 20, 2025

5  out of  5
rating by Linda Schumacher
"Joy was incredible to work with! She is very knowledgeable. She was very patient and took the time to explain everything with me."
We responded:
"We appreciate this, Linda. Joy is wonderful at walking people through the details, and we’re happy she was able to help you feel confident and informed."
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Valerie Wirrell

November 13, 2025

5  out of  5
rating by Valerie Wirrell
"Joy helped me tremendously!!! I haven't seen her in years since I started paying my insurance on the app, but speaking with her today made me realize that she cares about her customers, and truly has their best interest at heart! She is amazing!!"
We responded:
"Mace, thank you for the amazing feedback about Joy. We’re glad she could be such a help."
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Sam Wiltse

November 4, 2025

5  out of  5
rating by Sam Wiltse
"Joy is a real pleasure to deal with at scott smith Allstate office always friendly very knowledgeable and prices are competitive I highly recommend them and Joy. Sam"
We responded:
"Thanks so much, Sam! Joy will be happy to hear that. Our team really appreciates your kind words and your recommendation!"
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Donnie Zorn

November 4, 2025

5  out of  5
rating by Donnie Zorn
"Shannon is absolutely AMAZING! The whole staff is very friendly and customer oriented. I have been with them for years. Absolutely recommend Scott Smith insurance!"
We responded:
"That means a lot, Donnie. Shannon really is one of the best, and we’re lucky to have her! Thanks for the kind words and for trusting our team for all these years."
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Emily !!

October 10, 2025

5  out of  5
rating by Emily !!
"They are always so kind and helpful!"
We responded:
"Thank you! We’re so glad to hear that."
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Sarah

October 10, 2025

5  out of  5
rating by Sarah
"Always very helpful in explaining policies, costs as well as getting us the most bang for our buck."
We responded:
"Thank you! We’re glad we could make things clear and helpful."
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Ronald Owens

October 7, 2025

5  out of  5
rating by Ronald Owens
"Joy has been very helpful and professional with my insurance needs. She gave me all the information I asked for quickly with no pressure. I recommend anyone looking for insurance to contact this agency."
We responded:
"Thank you! We’re glad Joy was able to help and make things easy for you."
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Seth Poulson

October 5, 2025

5  out of  5
rating by Seth Poulson
"Scott Smith State Farm is my favorite!"
We responded:
"Thank you so much!"
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Brandon Ritchie

October 1, 2025

5  out of  5
rating by Brandon Ritchie
"Scott Smith’s State Farm office is outstanding! The team here is friendly, professional, and always willing to go the extra mile. You can tell they truly care about their clients, and it shows in the way they take time to explain policies and make sure everything is clear. Scott knows insurance inside and out, and his staff is just as knowledgeable and dependable. The office itself is welcoming, the service is excellent, and I’ve always been impressed with the results. If you’re looking for reliable insurance with a team that treats you like family, Scott Smith State Farm is the perfect choice"
We responded:
"Thank you for sharing! We’re proud to serve you and always happy to help."
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Virgil Leners

September 25, 2025

5  out of  5
rating by Virgil Leners
"My insurance agent for home, auto, business and life. They've always taken care of me."
We responded:
"Thank you for your review!"
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Chelsea Edden

September 22, 2025

5  out of  5
rating by Chelsea Edden
"Joy was so helpful and so sweet. I’m very happy with my quote and the service provided."
We responded:
"Thank you for sharing your experience! We’re so glad Joy was able to help and provide great service. We appreciate your feedback and are happy you’re pleased with your quote."
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Josie LaBat

September 19, 2025

5  out of  5
rating by Josie LaBat
"Joy H. has been an absolute pleasure to work with so far in our home ownership journey! She is quick to respond, thorough and eager to help along with everyone else I've spoken to in their office. Absolutely recommend!"
We responded:
"Thank you for your kind words! We’re so glad Joy and our team have been helpful and responsive throughout your homeownership journey. We truly appreciate your recommendation and look forward to continuing to support you!"
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Mayra Tapia

September 18, 2025

5  out of  5
rating by Mayra Tapia
"Excellent service and reliable."
We responded:
"Thank you for the 5-star rating! We appreciate your support."
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Jason Fangman

September 16, 2025

5  out of  5
rating by Jason Fangman
"The team at Scott Smith State Farm are the most caring and most helpful insurance team in the Tri-Cities. Shout put to Dawn and Amanda!"
We responded:
"Thank you for your kind words! We’re so glad to hear that Dawn, Amanda, and the rest of our team have been caring and helpful. We truly appreciate your trust and support!"
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Jorge Sanchez

July 31, 2025

5  out of  5
rating by Jorge Sanchez
"Shannon was great over the phone, no wait and she gave me a quote that I quickly said yes to. Didn’t have to think twice about it."
We responded:
"Thank you for the wonderful review!"
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Kayla Hoffman

May 7, 2025

5  out of  5
rating by Kayla Hoffman
"Shannon is absolutely FANTASTIC. In less than an hour, she helped me cancel my current insurance, (I’m receiving back my premium from my previous insurance), locked in renters insurance, walked me thru each and every item on my insurance to nicely explain what each of them do for me, why I should have them, AND still saved me $57 a month!!! Out with the old, in with the new!!! Thank you so much, Shannon! You’re an absolute rockstar, and any insurance agency would be lucky to have you! Thanks to State Farm for awesome insurance quotes, premiums, and offering what the people want!!!! Yay! Go Shannon!!"
We responded:
"Thank you for the 5 star review!"
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Patti Ostby

February 8, 2025

5  out of  5
rating by Patti Ostby
"Shannon was very professional. She patiently went through all of the options and competently answered our questions.we are very happy with the service."
We responded:
"Thank you for your kind words! We're thrilled to hear that Shannon provided a professional and thorough experience. We appreciate your trust and are glad you're happy with the service!"
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Kevin Keiler

January 16, 2025

5  out of  5
rating by Kevin Keiler
"Shannon at Scott Smith State Farm has been my go-to, super star as we changed over auto and home insurance recently. Shannon is skilled, personable and caring in facilitating our transition process. We are very thankful for Shannon’s help. Kevin and Cheri K"
We responded:
"Kevin, thank you for the kind words and 5 star review!"